Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Regarding LEONET, and Internet
  3. I want to buy L MOVIE powered by U-NEXT video coin

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I want to buy L MOVIE powered by U-NEXT video coin Updated date 2019.06.13

You can purchase from Life Stick My Room.
With Videocoin, is included unlimited number of available video that you can watch, mainly new products that are not included in the ※ by rental.

※ Some works such as the latest works are not for unlimited viewing.
Unlimited works will be works on the L MOVIE unlimited menu list.
You need rental tickets, LEONET points, video coins, etc. to view works that are not included on unlimited list.

Please confirm
E-mail address registration is necessary to purchase Video Coin.
The purchased video coin is valid for 180 days.
Payment with "LEONET point" or "credit card".
Video coins can not be returned to LEONET points.


■ How to buy
①Select "LEONET My Room" on the service top.
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② Select "MENU" at the top left of the screen, and select "Registration information / Contract information(登録情報・契約情報)".
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③Select the LEONET optional service from the contract information, subscription and cancellation fields(契約情報・加入・解約欄).
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④Select "L MOVIE Video Coin" from the option service new contract
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⑤ Optional service description screen is displayed. Please check the contents carefully and select the "Proceed to purchase" button.
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⑥Enter the number of coins to buy.
※ You can purchase in minimum of 100 video coins, 10 video coin units.
※ It is settled by the amount of money that added consumption tax to the number of video coins purchased.
Ex) 100 video coins = 108 LEONET points = 108 yen
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⑦Select the payment method.
「登録クレジットカード※」「新規クレジットカード※」「LEONETポイント※」よりいずれかを選択します。
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※ 【Registered credit card payment】 (If you are registered in advance) Payment will be made using a registered credit card.
※ 【New Credit Card Payment】 Select a new credit card and make a payment. If you select this, the credit card registration screen will be displayed.
※ 【LEONET point】 Purchese will be done from your LEONET point. The number of points added the consumption tax is settled.

⑧ Instructions on purchase will be displayed, so please confirm and select "Purchase「購入」" on the purchase content confirmation screen
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⑨Finally, the password entry screen will be displayed, so enter the password you entered when logging in and you're done.
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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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