Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding LEONET, and Internet
  3. Initial ID and PW settings. (If you have changed to own ID/PW.)

To Category List

Initial ID and PW settings. (If you have changed to own ID/PW.) Updated date 2018.10.23

■Set up on the TV screen (Life Stick)

Connect the TV and the Life Stick correctly.
Connect the remote controller. Here

Other Language

①Set your google account settings
Log into your google account (If you have)
Select Skip (If you don't have or if you don't want to register)

②After registering / skip registration, it will be a confirmation screen of LEONET Terms of Service.
If you select "I agree", the screen will advance. Select "Confirm Terms of Service" to proceed to the Terms of Service screen.

③ Select the first option "Person who changed LEONET ID and password".

④ Enter the changed(new) "LEONET ID" "Password" and select「次へ」 "Next".

⑤ The details of the customer who have already registered will be displayed. Select 「確認」"Confirm".

⑥ If there is no error in the information you registered, select "Register".

⑦ Enter the 「初期設定番号」"Initial setting number" and the「号室」 "Room number" stated in the registration confirmation form and select「次へ」 "Next".

⑧ If there is no error in the input content, select「登録」 "Register".

⑨ Login is completed when this screen is displayed.
Select「Life Stickの利用を開始」 "Start using Life Stick".

⑩ You can confirm the contract status of your internet plan.

⑪ The home screen with the blue sky background is displayed. Initial setting is completed.
Various LEONET services are available.

The first time that you start your Leonet. (Haven't changed your own ID/PW)
Follow the on-screen instructions to complete these steps.

・Set up on the TV screen. Here
・Set up with your cell phone. Here
・Set up from residents page. Here



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

Top of page