Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding LEONET, and Internet
  3. Leo remote control wiring and restart

To Category List

Leo remote control wiring and restart Updated date 2019.06.13

The normal state of Leo remote control is [Power] and [Connecting Server] lighting is green.


If there is no ligthing, it is orange, or the setting becomes has error, restart the device once.

To restarting unplug and plug the power cable.

■ Wiring diagram and restart method (type 1)
To restart the Leo remote control, please unplug and plug the red ○ mark below.


■ Wiring diagram and restart method (type 2) of article with setting of LEOLOCK (smart key)
For properties with LEOLOCK installed, there is a "PoE Splitter" that supplies power with a LAN cable as shown below.
To restart the Leo remote control, unplug the LAN cable indicated by the red circle below.




For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

Top of page