Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding LEONET, and Internet
  3. LEONET procedures(外国語)

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LEONET procedures(外国語) Updated date 2020.06.18

Life Stick 初期設定 (Setup)

☝English, 簡体中文, Tiếng Việt, 한국어, Português☝

ポイント購入(LEONET Point)

☝English, 簡体中文, Tiếng Việt, 한국어, Português☝

契約方法(Option Service Plan)

☝English, 簡体中文, Tiếng Việt, 한국어, Português☝



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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