Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  2. Regarding LEONET, and Internet
  3. How to connect TV and Life Stick

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How to connect TV and Life Stick Updated date 2019.07.11

Please check the following.

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①Please connect the Life Stick to a HDMI port in television.
※Please use a HDMI extension cable if it's difficult to connect directly.

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②Please connect the LAN cable and the AC adapter installed in the room.
Please plug the AC adapter into the outlet.

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③Please connect the power cable of the AC adapter to the Life Stick main device.
Press the input select button on the TV remot control, and switch to the HDMI connected.

All necessary cables connected.

※If there is no HDMI port on the TV installed by Leopalace, please contact us via "Inquiry form" or contact our service center.

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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