Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding LEONET, and Internet

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Regarding LEONET, and Internet

What kind of service is LEONET?
Please refer to the following. more
Life Stick doesn't operate. (Screen is not displayed.)
Is the TV turned on? Is the Life Stick correctly connected? more
To cancel the option service contract such as LEONET Standard plan, Premium plan. (LEONET application)
It is available to do the procedure for cancellation of LEONET option service in LEONET application. more
How connect a TV with a Life Stick
Please refer to the following. more
How can I cancel option service such as LEONET standard plan or premium plan? (from Life Stick)
It is available to apply LEONET option service cancellation from LEONET MYROOM of LEONET top page on TV. (Cancellation by Life Stick) more
What is the secret question?
Secret question is the key word that is necessary when you forget LEONET ID or password. more
What is 「security setting support」 on LEONET service?
Please refer to the following more
I'd like to change my payment method of LEONET paid option service.
You can change it on the LEONET top page on your television, so please procced from MYROOM menu. (available for Life Stick) more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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