Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding LEONET, and Internet

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Regarding LEONET, and Internet

Initial ID and PW settings. (If you have changed to own ID/PW.)
■Set up on the TV screen (Life Stick) Connect the TV and the Life Stick correctly.Connect the remote controller. Here Other Language more
Pairing Life Stick remote control.
Pairing is to synchronize Life Stick and remote control. more
How to setup Life Stick (Registration on Television)
Please follow the procedure below if you use LEONET service for the first time. more
I want to make a contract of LEONET Standard Plan or Premium Plan.(Life Stick)
Please refer to the following. more
Who is the internet service provider(ISP) of LEONET?
The provider(ISP) is Leopalace21. more
To cancel my internet contract such as LEONET standard plan, premium plan and option service.(from the tenant homepage[MYPAGE])
You can proceed with cancellation of various LEONET option services on residential site [MY PAGE] more
If you are a corporate customer and before LEONET initial setting Life Stick launched When "Please enter your password" is displayed.
Within the same corporate contract, if the residents who used to use the Life Stick have already used Life Stick before, due to the tenant chagne, etc., the following password request screen will be displayed after starting Life Stick. more
Resident application "LEOLIFE"
"LEOLIFE" is an application that comprehensively supports the lives of customers who live in Leopalace. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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