Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding LEONET, and Internet

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Regarding LEONET, and Internet

I want to make a contract of LEONET Standard Plan or Premium Plan.(Life Stick)
Please refer to the following. more
Who is the internet service provider(ISP) of LEONET?
The provider(ISP) is Leopalace21. more
To cancel my internet contract such as LEONET standard plan, premium plan and option service.(from the tenant homepage[MYPAGE])
You can proceed with cancellation of various LEONET option services on residential site [MY PAGE] more
If you are a corporate customer and before LEONET initial setting Life Stick launched When "Please enter your password" is displayed.
Within the same corporate contract, if the residents who used to use the Life Stick have already used Life Stick before, due to the tenant chagne, etc., the following password request screen will be displayed after starting Life Stick. more
Resident application "LEOLIFE"
"LEOLIFE" is an application that comprehensively supports the lives of customers who live in Leopalace. more
Initial settings Google login
Please refer to the following more
What is Life Stick?
It is a new LEONET tuner that adopted Googl's Android TV. more
How to connect internet on Mac
Plaese confirm the setting below about [Using wireless WiFi by Life Stick] [Using wired internet by connecting the LAN cable to PC]. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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