Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding LEONET, and Internet

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Regarding LEONET, and Internet

What kind of service is LEONET shopping?
It is Leopalace21 offical mail order service packed with leopalace life recommended furniture, applianace, and stuff. more
The wireless (wifi) display is no longer displayed on LEONET. What should I do?
Wi-fi connection with Life Stick requires an Internet contract (Standard plan / Premium plan / Platinum plan). more
I do not know how to operate the remote control of Life Stick with LEONET.
The basic operation of the remote controls is as follow. more
I just set an ID / password on my page, but I can not login because of error.
You need to set an ID / password at initial setting. more
What is G-cluster for LEONET?
「G-cluster」 is the new cloud game device you can enjoy on the Life Stick screen without download or packaged software. more
What kind of service is UPSTUDY?
UPSTUDY is an online learning platform for those who seeking to improve skills. more
I can not find the underbar or asterisk on the keyboard displayed by Life Stick
Please refer to the following. more
How to use Google Cast with Life Stick
Please refer to the following more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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