Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding LEONET, and Internet

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Regarding LEONET, and Internet

What is the secret question?
Secret question is the key word that is necessary when you forget LEONET ID or password. more
What is 「security setting support」 on LEONET service?
Please refer to the following more
I'd like to change my payment method of LEONET paid option service.
You can change it on the LEONET top page on your television, so please procced from MYROOM menu. (available for Life Stick) more
Confirmation of the LEONET contract.
Regarding the contract status, you can check the TOP page of LEONET on your television or you can confirm with WEB. more
I do not know the Internet connection setting (in case of wireless connection wifi)
The following are the details more
I do not know how to connect the PC (for wired connection)
The following are the details more
What is the safety repair service of LEONET?
The following are the details more
Does the LEONET point have an expiration date?
It doesn't have an expiration date. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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