Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Regarding LEONET, and Internet

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Regarding LEONET, and Internet

Life Stick doesn't operate. (Screen is not displayed.)
Is the TV turned on? Is the Life Stick correctly connected? more
How to cancel Standard plan, Premium plan, or optional service of LEONET(「&Leo」 app)
LEONET optional service can be cancelled from 「&Leo」 app. more
How connect a TV with a Life Stick
Please refer to the following. more
How can I cancel option service such as LEONET standard plan or premium plan? (from Life Stick)
You can canel a LEONET option service cancellation from 【オプション契約手続き】(Option contract procedures) from the LEONET top page on TV. (Cancellation from Life Stick) more
What is the secret question?
Secret question is the key word that is necessary when you forget LEONET ID or password. more
What is 「security setting support」 on LEONET service?
Please refer to the following more
I want to change the payment method for Leonet paid contents
In order to change the payment method of the paid content, Go to &Leo app from the main screen (「&Leo 各種手続き・お知らせ」) more
Confirmation of the LEONET contract.
Regarding the contract status, you can check the TOP page of LEONET on your television or you can confirm with WEB. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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