Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Regarding LEONET, and Internet

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Regarding LEONET, and Internet

I want to know the functions of Leo Remocon
With Leo Remocon, you can control your home appliances with your smartphone or tablet, both indoors and outdoors. more
I want to delete / change my credit card information
You can delete / change credit card information by one of the following procedures. more
About premium plan L MOVIE rental tickets
If you are a member of the Premium Plan, you can watch one movie with a "ticket" mark on "Rental Movies" in L MOVIE every month for free. more
About downloading L MOVIE.
In L MOVIE, some titles can be downloaded. Downloaded titles can be played without a internet connection. more
L MOVIE does not start.
If you cannot watch L MOVIE with Life Stick, please try the following operations. more
I want to delete the browsing history of L MOVIE.
There is a [Trash bin] icon in the right of the screen if you browse the L MOVIE My page. more
I would like to submit a "Notification of Damage Location Check"
Please refer to the following and select the appropriate item. more
"No signal" appears on the TV screen. What should I do?
If "No signal" is displayed on the TV screen, the contact between the TV and Life Stick may be unstable. more

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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