Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding LEONET, and Internet

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Regarding LEONET, and Internet

After connecting Life Stick, the TV suddenly turned on. What should I do?
If the TV suddenly turns on or switches without permission, the HDMI interlocking function of the TV may have an effect. more
How to purchase LEONET points
LEONET points can be purchased by the following methods. more
How to connect to the Internet using a computer / smartphone
When the LAN cable coming out of the wall is connected directly to a computer or with your own wireless device, the following authentication screen will be displayed after the browser is launched. more
How to apply for Taikyo Service (from website)
You can apply from the Life Stick (L-MyRoom app), the "& Leo" app (Android only) , or the resident-only website "&Leo". more
What is LEONET's platinum plan?
It is a product packaged with 4,536 points per month for the Internet, WOWOW Prime, WOWOW Live, and WOWOW Cinema Safe Setting Support. more
How to sign up for LEONET optional services
Optional services such as LEONET Standard Plan, Premium Plan, Platinum Plan, etc. more
How to create a Google account
How to create a Google account more
LEONET Secretariat congestion situation
We apologize for the inconvenience caused by the congestion of telephone lines. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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