Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding LEONET, and Internet

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Regarding LEONET, and Internet

I forgot my LEONET ID and password. (before using LEONET)
please refer to the following. more
How do I use multiple computers with LEONET?
The Life Stick Wifi can connect with Multiple devices. more
Can I record programs from LEONET video service and CS service?
We are very sorry, but we it is not possible to record from video service and CS service. more
What is the kind of IP address for LEONET?
In the LEONET service, a private IP address is assigned to each device in use. more
Can I get an email address with the LEONET service?
LEONET service does not provide an e-mail address. more
I use the Internet with LEONET, what should I do for security (virus) measures?
There is no security software provided by LEONET. more
Can I set the LEONET screen to not be displayed when using wired internet connection?
If you have wired internet connection, we apologize, but the LEONET home page is displayed by default and you cannot change it. more
I use my personal computer with LEONET. Can I use other companies email service?
LEONET doesn't provide an email service, please use another email service provider. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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