Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding LEONET, and Internet
  3. (995リング)How to purchase LEONET points. ("& Leo" application)

To Category List

(995リング)How to purchase LEONET points. ("& Leo" application) Updated date 2019.06.15

You can purchase LEONET points in the following way.

● Purchase at Leopalace Center
You can purchase points at the nearby Leopalace Center. * Even in the case of over-the-counter purchases, points may be reflected on the purchase date.

● Purchase on the WEB
You can purchase from the tenant site [My Page]. Details(995リング)

● Purchase through Life stick
You can make a purchase using the Life stick through the TV in the room. Details

● How to purchase from "& Leo" app
"& Leo" app
※ However, you can not purchase from an IOS Ver. (iPHONE etc.)

①In order to purchase points from the & Leo app, you must be logged in. After logging in, select "Optional Contract Procedures" from the bottom [LEONET] .

②Next, select "Purchase LEONET Points"

③It will be an explanatory screen about LEONET points.
Confirm and select "Purchase".

④It will be a description of "display based on the Fund Settlement Act".
After confirmation, enter a check and select "Agree and Purchase".

⑤Enter the number of points to purchase, select payment method

※ Please be aware that the minimum points you can purchase will differ depending on the payment method you choose.
Credit card payment: 100 points or more
Payment at the convenience store: 500 points or more

※Credit settlement
Even if the card is registered in advance, it is necessary to enter each time when purchasing LEONET points. Point reflection may take up to about an hour.

※ Select convenience store payment
Select "Seven Eleven", "Family Mart" or "Lawson". Please note the payment slip number (depending on the convenience store, please refrain from the company number) and perform the prescribed procedure at the convenience store and make a payment. It may take up to 6 hours to reflect points.

⑥Confirm the contents of purchase and select "Purchase".

⑦Enter the changed password.

⑧The purchase procedure is complete on the screen below.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

Top of page