Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding LEONET, and Internet
  3. What is AbemaTV?

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What is AbemaTV? Updated date 2019.06.13

You can enjoy AbemaTV for free on the Life Stick.

Including original news programs and live broadcast programs, you can watch about 30 channels such as anime, drama, music and sports without registration.


・ If the communication line is busy, the video may not be played. In that case, please try by shifting the time.
-Please note that AbemaTV's pay plan, which allows you to watch programs after broadcast, does not support LEONET payment.
Viewing programs broadcasted in the past is not available for free plans.

How to operate the remote control in AbemaTV .
The program guide is in the menu.




For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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