Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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Other facilities

What should I do if my clothes are difficult to dry in the bathroom ventilation dryer?
Clothes drying dries clothes by blowing wind on the laundry. more
A security device alarm has sounded. What should I do?
Please contact the security company that provides the security service. more
Water is leaking from the water heater. What should I do?
The water supply pipe of the water heater may burst due to freezing, causing water leakage. more
I can hear the outside voice with the monitor phone of the auto lock gate, but I cannot hear the visitors voices. Is it Broken?
In the case of a symptom that the voice of the guest can be heard with the monitor intercom for auto lock gate, but the voice in the room cannot be heard outside, the press talk switch under the monitor phone may be ON. more
Should I drain my water heater or water pipe every day?
If you live in an area where there is a risk of freezing in winter, please drain the water as much as possible. more
The intercom with monitor does not ring. Is it broken?
Please check the following. more
There was notice that "there is possibility of water leak" from Water company. What should I do?
Even if you do not know where is the leak, you will need to check it once. Please contact us through the "Inquiry Form" or contact the service center. more
I can not use indoor electricity. What should I do?
Please make sure that all breakers are ON. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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