Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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Other facilities

Setup multi AC remote
How to turn off 3 hours timer of air conditioning unit
I don't know how to operate the electric drain panel.
[Manual] Leo Remocon setting and operation method
If you want to use Leo Remocon functions, download the Leo Remocon app and register for the initial registration. more
About fire alarm exchange time for house
An alarm sounds when the product life (approx. 10 years) is approaching. more
About LSS (Leopalace Security Service) installation.
To customers who cooperated in the installation of security equipment. more
Can you remove the bird's nest?
Birds sometimes make nests on eaves such as balconies and corridors. Wild bird nests, including crows and pigeon nests,cannot be removed by law called the "Birds and Wildlife Protection Law" while eggs or baby birds are present. more
Who do I contact for LSS (Leopalace Security Service) installation work?
LSS (Leopalace Security Service)call center. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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