Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Other facilities
  3. I can not find remote control for air conditioner

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I can not find remote control for air conditioner Updated date 2017.07.05

A remote control holder is installed on the wall around the air conditioner, and it may be hideen by the curtain and it is difficult to see.

Also, please check whether you are not placed in each indoor storage or desk/shelf.
If you can not find it, we will deliver it to your room, so exuce me, but please inform us via "contact form" or contact service center.

※Sorry to inquire, please infrom us of the manufacturer / model unmber of the product.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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