Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  3. Water draining procedure when the electric drainage control panel is not installed (Hokkaido, Tohoku region)

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Water draining procedure when the electric drainage control panel is not installed (Hokkaido, Tohoku region) Updated date 2017.06.07

If you do not have an "electric dorainage control panel" in the room, close the valves of the water tap by hand and manually drain the water.

Please refer to the following and try draining work

※The photos are samples. Please note that the specification of the water drain plug is different depending on the property.

  1. There are usually manual drains in the suurounding area:kitchen and toilet

  2. Turn on faucet:kithcen and bathroom. Turn on water supply faucet too.
    ※Open the storage and turn on faucet and receive water with a glass.

  3. Drain water and flush.

These are all prcedures.
If you need to turn on water again, Please make sure that the faucet is closed and turn handle to [通水].

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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