Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Other facilities
  3. Are tableware and daily necessities available in the room?

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Are tableware and daily necessities available in the room? Updated date 2019.10.27

Tableware and daily necessities are not included.

The following items should be prepared by the customer.

◆ Tableware (chopsticks, plates, cups, etc.) ◆ Cooking utensils (pots, pans, kettles, etc.)
◆ Detergent (bath, laundry, kitchen) ◆ Toothbrush, toothpaste ◆ Pots
◆ Soap and shampoo ◆ Dryer ◆ Toilet paper and tissue
◆ Rice cooker ◆ Clothes pole / hanger ◆ Vacuum cleaner ◆ Iron

Leopalace Shopping "L Select"

The Leopalace21 official online shopping service also has various products such as daily necessities and household goods.Please check the service

■ From the Life Stick TV home screen
You can purchase from the following screen.

Click here to purchase from a PC, smartphone, or tablet
Go to L Select official website.

[About purchase]
・LEONET ID and password are required to purchase products.
・Payment method can be selected from credit card or Leonet points.
・One order for one product.

Check here for payment details and order flow.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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