Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

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This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


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Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  3. I lost the IC sitck of the security system. What should i do?

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I lost the IC sitck of the security system. What should i do? Updated date 2017.06.07

The following are the details

If the IC stick of the security system is lost, IC stick can be reissued. Please inform us from Inquiry form or contact the service center.

If reissuing generate an additional cost.

  • IC stick fee : 800yen(not including tax) / 1stick

Customers who wish to hand over IC sticks should bring identity verfication document and visit us.

The items that can be used as the identity verification document are the following documents.

  1. Driving license
  2. Passport
  3. Basic Resident Register Card
  4. Health Insurance Card
  5. Employee ID Card
  6. Student ID Card
  7. Residence Card・Special Permanent Resident certificate ・Foreign resident registration card

We do not keep the IC stick of the room except in the jurisdictional store, we can not give you the stick even if you visit us. In the case of unknown jurisdictional shop, please confirm by telephone in advance.
check our branches and business hours

※In come cases, we may verify the information of the contractor as necessary.
※If you are a living person who has registered you visit us, we may check with the contractor.
※IC sticks can not be borrowed from those who are not contractor or who do not have a registered living together.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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