Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  3. Please tell me how to set the security code of the delivery box.

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Please tell me how to set the security code of the delivery box. Updated date 2017.06.07

Please refer to the following.

  1. Turn the knob [OPEN].
  2. With the [OPEN] status, turn the dial to set the password to an arbitrary password.
  3. Set the knob to [CLOSE].
  4. Turn the dial and shift the number, locking is completed.
※plaese note that turning the dial and setting the knob to [CLOSE] will change the password and will not be able to open with the previous password.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

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