Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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Other facilities

Hot water and water do not come out from the faucet. Why?
Please check the following. more
Water drainage procedure when water drainage (antifreeze plug) is installed outside (Nagano Prefecture, Yamanashi Prefecture)
If a water outlet (antifreeze plug) is installed outside the room, manually close the water valve and drain the water manually. more
Water is leaking from the water heater. What should I do?
The cause perhaps can be the heater pipes rupture after freeze, causing water leakage. more
How to drain the water heater (when the water heater is indoors)
As facilities and installation points differ depending on the property, please refer to the following and drain the water. more
How long can I use the appliances at one time?
The Leopalace standard specification is 30 amps. more
I do not know the location of the main water valve. Where is it?
Although the location differs depending on the property, usually it is installed on the common area ground near the corridor or near the entrance. more
What kind of pot can I use with IH heater (stove)?
IH heaters have specific pots that can be used depending on the shape and material of it. Please refer to the following. more
The bathroom ventilation fan and dryer has stopped working. What could be the cause?
If the bathroom dryer does not work, it can be fixed by resetting the unit. Please refer to the following procedures and try. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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