Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

more

Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

more

  1. FAQ TOP
  2. Other facilities

To Category List

Other facilities

How do I drain the water heater?
・If the water heater is located indoors, check here.・If the water heater is outdoors, check here. more
(Hokkaido) The water heater shows an error code and does not work. Is it a malfunction?
Refer to the following. more
(Hokkaido) The gas stove shows an error code and does not work. Is it a malfunction?
Refer to the following. more
I want to use a heater (gas stove), but I don't know the location of the gas connection.
Most of the gas connections are installed next to the heater (gas stove) or at some point in the middle of the gas pipe extending from the back side to the wall (floor). more
The intercom doesn't make any sound, is it a malfunction?
Refer to the following. more
What should I do if the front door is slamming or if it doesn't close properly?
It can be fixed by adjusting the door closer.※A screwdriver is required for adjustment. more
Is there a partition curtain installed in the loft?
Depending on the type of property, curtain rails are installed, but the curtains are prepared by the customer. more
Is there a partition curtain installed at the dressing room?
Depending on the type of property, curtain rails are installed, but the curtains are prepared by the customer. more

Categories

FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

Top of page