Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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Other facilities

Passing water work for water heater
A water heater has been installed next to the door (If it is not there, you may find it at the balcony.) more
Nothing is displayed on the monitor of video intercom. Are there any problems?
The following are the details more
I am unable to hear the voice of visitors through a video intercom. Are there any problems?
The following are the details more
I don't know how to use the security system in my room.
The following are the details more
How large is a delivery box?
Height 35cm X Width 40cm X Depth 25cm, Withstand load:10-12kg more
I'd like to know the PIN number of my mailbox.
When delivering room keys, we inform a contractor of a mailbox PIN number (dial key type). more
An outdoor light bulb has burned out. What should I do?
We will check the situation, and arrange a replacement. more
How to open the cabinet under the water heater next to the entrance door
Next to the entrance door there is a cabinet for storing pipes of water and gas. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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