Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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Other facilities

I lost the IC sitck of the security system. What should i do?
The following are the details more
I do not know where the hot water heater`s gas cock is.
Please refer to the following. more
Please tell me how to set the security code of the delivery box.
Please refer to the following. more
Water draining procedure when the electric drainage control panel is installed (Hokkaido · Tohoku region)
The following are the details more
I do not know how to open the mail post (dial lock). What should I do?
If the dial lock is installed in the handle part of the post, please open it according to the following procedure. more
Can I change the contract ampere rating for breaker?
The amperage for one room types of room is 30 amperes and the family types of room is based on 40 amperes. more
Passing water work for water heater
A water heater has been installed next to the door (If it is not there, you may find it at the balcony.) more
Nothing is displayed on the monitor of video intercom. Are there any problems?
The following are the details more

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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