Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Other facilities

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Other facilities

Can I change my futon, sheets, and pillowcase if they get dirty?
Refer to the following. more
I rent a futon, can I leave it in the room when I leave?
If you rent a futon besides the futon already provided, please check with the rental company for the return method. more
I don't know where the gas meter is.
The location of the gas meter varies depending on the property, but it is usually installed in the following locations. more
General pipe water draining work
In areas other than cold regions, there is no installation for water draining. more
The outlet cannot be used.
Refer to the following. more
I don't know how to replace the bulb.
Please confirm according to the guidance. more
The knob of the delivery box was not turned to OPEN. What should I do?
The security code may have been changed. Please refer to here. more
About the alphabet display on the gas meter's LCD screen.
The gas meter has a safety function for safety, and automatically shuts off the gas when it is judged that the gas usage is abnormal. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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