Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Other facilities

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Other facilities

How to drain the water heater (when the water heater is indoors)
As facilities and installation points differ depending on the property, please refer to the following and drain the water. more
How long can I use the appliances at one time?
The Leopalace standard specification is 30 amps. more
What kind of pot can I use with IH heater (stove)?
IH heaters have specific pots that can be used depending on the shape and material of it. Please refer to the following. more
The bathroom ventilation fan and dryer has stopped working. What could be the cause?
If the bathroom dryer does not work, it can be fixed by resetting the unit. Please refer to the following procedures and try. more
The house fire alarm has been activated. What should I do?
Please check the wollowing. more
I received a notice about the building's water tank cleaning, what should I do?
Please read the following. more
How to drain the water (Hokkaido)
In winter (December to February) when the cold becomes severe, the temperature may go below freezing and water pipes may freeze. more
I can not find remote control for air conditioner
A remote control holder is installed on the wall around the air conditioner, and it may be hideen by the curtain and it is difficult to see. more

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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