Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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Other facilities

Water draining procedure when the electric drainage control panel is not installed (Hokkaido, Tohoku region)
If you do not have an "electric dorainage control panel" in the room, close the valves of the water tap by hand and manually drain the water. more
How can i use the drain tap?
When the temperature decreases in winter, the water in the water pipe will freez and water will not come out. more
Antenna for satellite broadcasting is installed in the building. However, I can not watch BS broadcasting and CS broadcasting. Why?
The antenna installed on the roof is an anttena for "CS broadcasting" which is one Leonet service. more
I lost the IC sitck of the security system. What should i do?
The following are the details more
Beware of freezing of water pipe
In the winter season, (December to February), the temperature becomes below freezing point and freezing of the water pipe easy to occur. more
I do not know where the hot water heater`s gas cock is.
Please refer to the following. more
Please tell me how to set the security code of the delivery box.
Please refer to the following. more
Water draining procedure when the electric drainage control panel is installed (Hokkaido · Tohoku region)
The following are the details more

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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