Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Parking lot, Bicycle-parking space, and Common area

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Parking lot, Bicycle-parking space, and Common area

Can I use the parking lot when moving (baggage loading / unloading)?
There is no parking space for moving at Leo Palace's private parking lot. more
What should I do if I get hit or mischief in a parking lot or bicycle parking lot?
If a car, motorcycle or bicycle parked on the premises suffers damage such as runaway or mischief, please contact the police immediately. more
Can I rent two parking lots?
Depending on the property, it may be possible to contract multiple parking lots, so please check with the relevant Leopalace Center. more
A car accident occurred in the parking lot. What should I do?
If you have an accident, please contact the police immediately. more
Someone parked a car on the road around the apartment building and is in trouble.
Please inform us of the location where the vehicle is parked on the road and the number plate(if possible, the model and color) of the vehicle from the "Inquiry Form" or contact the service center. more
Is it possible to sign a parking lot without having a car?
Even if the occupant does not own a car, such as for visitors, you can sign up for a parking lot. more
There is a car parked without permission in my contracted parking space, and I cannot park my car. What should I do?
I am annoyed by the noise of common areas and parking lots. What should I do?
Please inform us of the noise situation (time, location, etc.) from the "Inquiry Form" or contact the service center. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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