Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Parking lot, Bicycle-parking space, and Common area
  3. I'd like to park my bicycle in a bicycle parking space. Do I need a permission to park?

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I'd like to park my bicycle in a bicycle parking space. Do I need a permission to park? Updated date 2017.04.16

If you wish to park your bicycle in a bicycle parking space, please attach a designated permit sticker to your bicycle.

Regarding the use of a bicycle parking space

  • A bicycle parking space is a common space for all tenants. Your consideration for other tenants would be much appreciated. If you need any assistance, please contact us through an inquiry form or by phone.

  • If you have a medium or large-size motorcycle, please find a parking space by yourself by making a contract for parking space etc.

  • Please do not leave your bicycle or motorcycle when moving out.

Please refer to this page for further information on our permit sticker.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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