Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Parking lot, Bicycle-parking space, and Common area
  3. How can I remove the snow from the common space or bicycle parking space?

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How can I remove the snow from the common space or bicycle parking space? Updated date 2017.04.16

We will appreciate for your coorporation to remove the snow from bicycle parking space by yourself.

We will appreciate for your coorporation to remove the snow from bicycle parking space by yourself.

snow removal around the common entrance and aisles etc. may be carried out within a range that can be done manually at the time of periodic patrols, but snow removal by hand can be difficult, such as when there is a lot of snow at once.

I think that it may cause inconvenience, but because snow cover is a natural phenomenon, thank you for your understanding.

If there is a danger such as falling snow from the roof, please let us know by "inquiry form" or contact the service center.

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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