Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Parking lot, Bicycle-parking space, and Common area
  3. Someone parked a car on the road around the apartment building and is in trouble.

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Someone parked a car on the road around the apartment building and is in trouble. Updated date 2019.10.25

Please inform us of the location where the vehicle is parked on the road and the number plate(if possible, the model and color) of the vehicle from the "Inquiry Form" or contact the service center.

At the service center or local management center, we will check the situation and take actions based on your information.

If you find parking on the street of your vehicle, please note the license plate and contact the nearest police.
The police may identify the vehicle owner from the vehicle number and contact the owner.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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