Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Parking lot, Bicycle-parking space, and Common area
  3. A car accident occurred in the parking lot. What should I do?

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A car accident occurred in the parking lot. What should I do? Updated date 2019.10.25

If you have an accident, please contact the police immediately.

Refrain from handling accidents only between the parties involved in the accident as much as possible.
Also, if you make an "insurance claim" at a later date, you will need "proof of the accident". Please be sure to notify the police.

●When other vehicles are damaged by an accident
It is necessary to contact the vehicle owner and pay for repair costs and negotiate.
It is recommended that you consult with the police or insurance company to process.

●If the building or exterior has been damaged by an accident
If the building or exterior is damaged due to an accident, such as "I collided with a fence", "Broken a block fence",or "I collided with the outer wall of a building", please let me know from the "Inquiry Form" or the Service Center Please contact us.
Leopalace will convert repair costs and arrange for repairs.

If you have any other questions, please let us know through the "Inquiry Form" or contact the service center.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


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