Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Parking lot, Bicycle-parking space, and Common area
  3. I would like to get a parking permission, what should I do?

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I would like to get a parking permission, what should I do? Updated date 2017.04.16

We are dividing a permission seal of bicycle parking space to our tenants living in Leopalce which has a bicycle parking space.

If you moved in earlier than April 14th in 2013

We will put a permission seal into your post box.

If you moved in after April 15th in 2013

You will get permission seals depending on how many bicycles you have when you get a key.

If you want to get an additional permission by damage, loss or deterioration, please visit our branch.


※It is available to get an additional permission if you need more permission as having a new bicycle or your housemate get a bicycle.
※Please bring your ID card such as residance card or passport when you visit our branch.
※Depending on bicycle parking space, you might have restriction to use the number of bicycle,but please call us and check it first.
※It does not need a permission for moped bike.
※You cannot grant your permission to your acquaintance.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


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