Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Parking lot, Bicycle-parking space, and Common area
  3. Can I use the parking lot when moving (baggage loading / unloading)?

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Can I use the parking lot when moving (baggage loading / unloading)? Updated date 2019.12.09

There is no parking space for moving at Leo Palace's private parking lot.

Cannot use or contract on a daily or hourly basis.
Please do not park or stop on the roads around Leopalace or private property that may cause trouble for others.

A separate contract is required to use the parking lot.
Please refer to here for parking lot contract procedures.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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