Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Parking lot, Bicycle-parking space, and Common area

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Parking lot, Bicycle-parking space, and Common area

Is it possible to issue documents required for garage certification (certificate of use of storage location) by bank transfer or mail?
We do not accept issues by bank transfer or mail. Please visit the nearest Leopalace Center if you wish to issue a certificate to use the storage location. more
I have a parking lot contract, can I issue the documents (certification for use of storage location) required for garage certification without vehicle verification?
If you can bring a written consent to use the storage location, you can issue it by paying the issuance fee "3,667 yen (tax included)" more
There is a illegal parking in the empty space of the parking lot (building site) . What should I do?
Please make a note of the place where the nuisance parking is carried out and the vehicle number (if possible, the model and color) of the car and inform them from the "Inquiry" more
I'd like you to issue the documents required for garage certification (certification for use of storage location), what should I do?
Before visiting our office please prepare the forms bellow more
Can I attach a key to a postbox?
With the exception of some postal posts, a lock can be made by attaching a padlock to the handle. more
My bicycle has been stolen. What should I do?
If your bicycle has been stolen, please report the theft to the police (police box/representative office) immediately. more
There are bicycles left in the bicycle parking lot. What should I do?
Please check the following. more
Can I change the contracted parking space?
If there's a space available in the parking lot, you can change it, but there may be restrictions depending on the property. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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