Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Parking lot, Bicycle-parking space, and Common area

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Parking lot, Bicycle-parking space, and Common area

How can I remove the snow from the common space or bicycle parking space?
We will appreciate for your coorporation to remove the snow from bicycle parking space by yourself. more
I'd like to park my bicycle in a bicycle parking space. Do I need a permission to park?
If you wish to park your bicycle in a bicycle parking space, please attach a designated permit sticker to your bicycle. more
Can I park my motorcycle in a bicycle parking space?
If your motorcycle is under 50cc, there is no problem. more
A yellow sticker (two-wheel vehicle owner confirmation sticker) was attached to my bicycle/motorcycle. What should I do?
We attach a sticker to confirm the owner of two-wheel vehicle. more
I'd like to change information on my registered vehicle. What kind of procedures will be required?
A copy of automobile inspection certificate will be required for reregistration. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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