Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Procedures

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Is it necessary to renew my insurance?
Please check the following. more
My workplace has changed, do I need to complete any procedure?
It is required. more
Can I change the gas company?
Please refer to the following more
How can I find the information of the building?
The address of the building and the contact number of utility company are posted on the information board of the building. more
Can I change the wallpaper of the room with "my DIY (Room customization)" even while moving in?
Please refer to the following. more
I am moving in with a lease contract but how do I renew my room?
Please refer to the following. more
I would like to change (delete) the registration of the housemate what should I do?
Please refer to the following. more
I would like to shorten a period of the contract term with a monthly contract, what should I do?
Please refer to the following. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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