Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Procedures

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What is convenience store payment SMS?
SMS service for convenience store payment(SMSPAY) more
Life Support Service "Plus" ・ What is the resident support system "Plus"?
A variety of incidental services that support you to live a comfortable and secure life. (Sales commenced on February 1, 2016) more
Is the fire insurance are enrolling eligible for year-end adjustments?
The fire insurance provided by Leopalace21 as a handling agent (resident insurance, corporate rental housing comprehensive insurance, life support service) is not exempt from insurance premiums. more
Can I change my gas company?
Please check the following. more
How to cancel "L-Club Off"?
Refer to the following. more
About garbage collection for New Year holidays.
During New Year's holidays (New Year's Eve / New Year), the collection day of garbage may differ from the normal day of the week. more
What should I do if I want to pull in a landline phone (FAX)?
Customers are requested to make a contract with each telephone company for the withdrawal of landline telephones (FAX). more
My workplace has changed, do I need to complete any procedure?
It is required. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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