Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Procedures
  3. My phone number has changed, should I tell?

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My phone number has changed, should I tell? Updated date 2017.06.21

Let us know as soon as possible.

Please contact the service center or visit the nearest Leopalace Center

When accepting by phone, we will verify the information of the contractor for confirmation.
When you visit the nearest Leopalace Center, please bring "Identity Confirmation Documents" and "Seal Stamp".

Please prepare such as "driver's license", "passport", "basic resident register card with photo", "various insurance cards and certificate with face photo" etc.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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