Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Procedures
  3. Procedure for opening public utilities (electricity, gas, water)

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Procedure for opening public utilities (electricity, gas, water) Updated date 2017.06.21

Please refer to the following.

The contact information of public utility charges (electricity, gas, water) is stated in the "guidebook (information on use)" handed over at the time of contract or "key delivery confirmation".

Confirmation document of key.



Because you need a contract with each supplier (opening procedure and payment) by customer, please contact the supplier of the jurisdiction and proceed procedure.
Especially, opening of gas (hot water) may require attending.

However, when you move in the winter (October to March), because you are shutting down the water faucet of the water heater to prevent freezing and "draining" is done, after you move in, May be necessary in some cases.

※In case of water utility cost unnecessary agreement, there is no need to open the electricity, gas and water service procedures.
※If the water fee is included in the usage fee, there is no need for water supply procedures.

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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