Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Procedures
  3. When you go home for holiday.

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When you go home for holiday. Updated date 2017.06.21

Please refer to the following.

When you stay away home for long time

  1. Please confirm the locking and turning off before departure.
  2. Please correspond, such as pause, stop, etc., as necessary so that newspaper and mail items do not get scattered outside.
  3. Customers who have contracted for security services, please keep the indoor circuit breaker ON (ON) because abnormality report is sent when the circuit breaker is cut off.
    Also, be sure to set the security equipment in "go out" mode. If you leave the home mode for a long time, an abnormality report may be sent.
Please be careful not to forget the "key of the room" when you return from your homecoming destination.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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