Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Procedures

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I would like to change (delete) the registration of the housemate what should I do?
Please refer to the following. more
I would like to shorten a period of the contract term with a monthly contract, what should I do?
Please refer to the following. more
My phone number has changed, should I tell?
Let us know as soon as possible. more
Procedure for opening public utilities (electricity, gas, water)
Please refer to the following. more
When you go home for holiday.
Please refer to the following. more
How should I fill in the pre‐existing damage report?
Please refer to the following. more
About submission of "Damage point confirmation notification on arrival" from LEONET application
Please refer to the following. more
Can I change the power company?
Liberalization of electricity will be liberalized from April 2016. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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