Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Procedures

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Procedures

About submission of "Damage point confirmation notification on arrival" from LEONET application
Please refer to the following. more
Can I change the power company?
Liberalization of electricity will be liberalized from April 2016. more
I received an insurance renewal notice. What should I do?
When close to insurance expiration day , we will mail "Information on renewal procedure" to the room. more
How can I report Pre-existing damage?
Please refer to the following. more
What should I do if I want to cancel the parking lot?
When canceling only the parking lot, please fill out the "notice of cancellation of parking lot" and submit it to the nearest management center. more
When I stay away from house, What should i do?
If you needs to stay away from your house more than 30days, please inform us from "Inquiry form" or contact the service center. more
Can you issue an apartment use certificate?
The following are the details more
How can I cancel my insurance?
The procedure varies according to an insurance company. more

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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