Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Regarding Contract

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Regarding Contract

What are the details of hotel services
Those who have subscribed to the "Resident General Service & Key Safety System" and "Resident Support System" have the benefit of hotel services. more
When will the consumption tax be increased?
From October 2019, the tax rate will be 10%. more
Information distribution start by SMS (Short Message Service)
As part of the service, residents will be contacted via a mobile phone short message service (SMS *), including apartment management. (From May 2016) more
Can you issue a copy of the rental agreement?
Customers who have entered into a rental agreement in writing will be the original document for both the customer and the Company. more
When I move in, can I get my room key at any time?
There is a day when we do not acceptance schedule for keys. more
Can I use the room for an office or store?
In the use of the room, the use is only for "residential purpose". more
Who do I contact for inquiries regarding vacant rooms?
For inquiries regarding vacant room services, please contact the following free call. more
I would like to make a contract for a trunk room (rental warehouse / shed).
Please contact the nearest Leopalace Center for requests for contracts for trunk rooms installed on private land. more

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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