Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Regarding Contract
  3. What I do, If I want to contract the parking lot?

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What I do, If I want to contract the parking lot? Updated date 2019.07.19

Customers who want a parking lot contract will need to visit the nearest Leopalace Center or Leopalace Partners for a contract. ※Please confirm in advance the availability of the parking lot requested.

Please prepare for the following and visit our stores for the contract procedure.

●Your driver's license
●Car verification for the car
●Bank cash card (passbook)
●Bank notification mark

※ About car inspection( Syakenshō)
・If you can not prepare before purchase, please submit it later.
・If you want to contract for the visitor, please prepare a vehicle verification frequently used.
※For the contract a joint guarantor may be required.
※ For those with the monthly contract (monthly plan, short-term plan) or school discount plan, the parking fee and contract method are different, make sure to check the necessary documents in advance.
※May be the requested parking lot has a use rules
※ There is building that is available for multiple contract.

For more information, please contact our nearest Leopalace Center or Leopalace Partners.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


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