Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Regarding Contract
  3. Can I have any discount on expenses if I change room to Leopalace property?

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Can I have any discount on expenses if I change room to Leopalace property? Updated date 2017.01.27

Guests who have changed from Leopalace property to Leopalace property due to relocation, career change, job hunting or other reasons, or who are using the room for a long time may be discounted.

Repeater campaign

It becomes unnecessary to key money + key exchange fee for the next contract with moving in for a cumulative total of 2 years or more.

For details, please contact the nearest Leopalace center or Leopalace partners center.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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