Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Regarding Contract

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Regarding Contract

Can I visit the room before the contract?
A look inside the room is possible. more
I want to change my guarantor. What kind of procedure is necessary?
As a general rule, you cannot change your guarantor. more
What is the initial cost of moving in?
Initial costs will vary depending on the contract plan. more
Are there any benefits if I introduce a room to an acquaintance?
Depending on the content of the introduction, we offer various benefits such as GPoint gifts and contract discounts. more
What is monthly rank?
It is the price range of the usage fee set for each room in the monthly contract.Please confirm the price list on the information page of each plan. more
What is a monthly contract?
This is a fixed-term lease contract that purchases usage rights in advance and uses the room. more
What is a short-term plan?
This is a fixed-term lease contract that prepays the expenses for the usage period in a minimum period of 30 days to a maximum of 100 days. more
What is a student discount plan?
This is a fixed-term lease contract that covers up to one year's usage fee for students enrolled in universities, junior colleges, graduate schools, technical colleges, etc. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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