Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Regarding Contract

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Regarding Contract

When I sign the contract, do I need to pay the deposit and key money?
In the chintai contract, generally the key money is necessary, but in some cases, by using campaign, you don't need to pay the key money. more
I have children, can I rent an apartment?
Please refer to the following. more
Is there a limit to the number of people who can stay in one room?
The number of people in one room is according to the contract plan and it is stated as follows. ※Application is required in advance. more
Is there an apartment that 2 or more than 2 persons can i live?
In accordance with customer's lifestyle, Leopalace also provides apartments that are larger than 1DK for families or couples. more
I want to add a roomate, what should I do?
You need to carry out the procedure for changing the fact that you reported. more
I don't know the customer number. (membership, number)
If you don't know the customer number (membership), please check your contract documents more
What should I do with an NHK subscription fee?
Under any contract, tenants are supposed to pay an NHK subscription fee. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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