Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Regarding Contract

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Regarding Contract

What are the business days and hours of the store?
Since business hours and regular holidays vary depending on the store, please check here. more
Please tell me about repeat customer benefits.
If you have been resident in Leopalace for more than 2 years, you will be entitled to a discount on some of the costs at the time of contract. more
Can I request for adding or for the removal of futons?
Depending on your contract type, you may be able to request adding or removing futons after moving in. more
What are antibacterial construction and photocatalyst construction services?
The purpose is to suppress the growth of bacteria in the room for a comfortable occupancy. It is a service that is installed as an option before moving in. more
Please tell me which documents can be used as "identification documents".
Depending on the content of the procedure, such as "examination at the time of contract","name change", "hand over / rent of key", etc., the required "identification documents" will differ.Please check with your local Leopalace Center in advance. more
Can I rent a room without a job?
Applications are accepted even if you are unemployed, but you may not be able to move in due to our screening. more
I have changed my name (surname). How should I proceed?
As changes are required, please contact the nearest Leopalace Center with the following items. more
What are the criteria for screening when moving in?
Unfortunately, we will not publish the screening criteria. more

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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