Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Regarding Moving out

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Regarding Moving out

Room inspection notice
Please refer to the following. more
Regarding returning key when you move out
When moving out, please return all the keys that we gave you when you moved in. more
If I cancel the contract, do I have to pay the cancellation fee?
Depending on the type of contract, there might be a special agreement regarding the contract period. more
Where can I submit the move-out notification form?
Please submit it to the local administration center. more
Can I cancel the move-out application?
If your room has not been reserved, in some cases you can cancel the move-out application or can extend your contract, please contact Service Center to confrim this. more
Can you dispose of the garbage remaining in the room when I move out?
Yes, we can more
Can I have a room inspection before leaving?
If there are personal belongings in your room, we can not inspect your room in every details. You can not have a room inspection while you are living in your room. more
If I have a refundment when moving out, when would it be refunded?
If you have a refundment when moving out, we will transfer the refundment to your bank account after you moved out. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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