Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

more

Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

more

  1. FAQ TOP
  2. Regarding Moving out

To Category List

Regarding Moving out

Room inspection for customer occupying a fixed-term lease contract (rental discount plan)
Upon leaving the room, a room check will be required. more
Room inspection for customer with lease contract (corporation)
When you leave the room, it is necessary to witness a room check more
Move-out procedures for customers with a fixed-term lease contract (rental discount plan)
The fixed-term lease contract (rental special plan) is a contract form which you can stay until the end date of the contracT, paying the room usage fee (rent) every month by setting the contract period. more
Flow of the exit procedure for entering a rental contract (corporate).
The long term contract is a contract form which, as long as you keep paying a monthly payment for the room (rental),it doesn't have a specific ending date. more
Moving out procedures for residents under Chintai Contract
The long term contract is a contract form which, as long as you keep paying a monthly payment for the room (rental),it doesn't have a specific ending date. more
I applied for moveout (reservation), but no one contacted me yet. What should I do?
We don't contact the customer after receiving the move-out reservation. more
Can I apply to move-out over the Internet?
It's available to apply for move-out from the MYPAGE with a LEONET User ID and Password.※Only the customers with individual contracts for Membership contract(会員制契約), Monthly Paid System contract(月払いシステム契約) and Long Term Chintai contract(賃貸契約) can apply.Customers with fixed-term lease contracts (定期借家契約) (monthly paid system contracts月払いシステム契約), please refer here to complete the procedure. (The contract form is described in the contract.)※ For customers with corporate contract, please select "Corporate Web System"(法人Webシステム) to continue the procedures. more
How to fill out the Move-out notice.
Please refer to the following and fill it out. more

Categories

FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

Top of page