Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Regarding Moving out
  3. Regarding a room inspection for Customers under Monthly Contract

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Regarding a room inspection for Customers under Monthly Contract Updated date 2017.01.11

If you move out less than a year, you may not need to attend for a room inspection.

For further details about key return and other move out procedures, please refer to this page.

※If you have been staying for more than one year, you may need to attend for a rooom inspection.
※If there is any damage or dirt in property, please ask for a room inspection to avoid trouble.

Regarding an appointment of room inspection, please refer to this page.

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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