Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Regarding Moving out
  3. What kind of repair fees will be chraged except basic cleaning fee?

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What kind of repair fees will be chraged except basic cleaning fee? Updated date 2017.01.20

Repair fees or Restoration fees may apply in the following cases.

In case there are damages due to the negligence of the tenant.

In case damages do not seem to be caused by normal use of the apartment.

Examples for Repair fees/Restoration costs


※Regarding damages caused by normal use of the apartment or aging degradation, Repair fees/Restoration costs will not be charged.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

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Telephone inquiries are also available at the following numbers.


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