Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding Moving out
  3. Can I cancel the move-out application?

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Can I cancel the move-out application? Updated date 2017.01.27

If your room has not been reserved, in some cases you can cancel the move-out application or can extend your contract, please contact Service Center to confrim this.

In addition, when you cancel the move-out application, the move-out application cancel notification is needed. Please fill it out and submit it to the Leopalace office nearby.

If you can not print it out , please wite down the same content and submit it.
※Before submitting, please check if you can cancel the move-out application.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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