Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding Moving out
  3. If I cancel the contract, do I have to pay the cancellation fee?

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If I cancel the contract, do I have to pay the cancellation fee? Updated date 2017.01.27

Depending on the type of contract, there might be a special agreement regarding the contract period.

If you cancel the contract within the designated period, the cancellation fee (equivalent to 1~2 months rent) will be charged, so please confirm the copy of your contract document.

If you don't know, please check at the branch in charge of your contract or the nearest branch.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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