Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding Moving out
  3. About restoration fee and basic cleaning fee

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About restoration fee and basic cleaning fee Updated date 2019.11.28

Depending on the room condition, you may be charged for repair costs (restoration costs).

□ Main examples of restoration (repairs that may be charged)


※Regarding normal wear (abrasion caused by normal use) and aged deterioration (abrasion caused by the passage of time), these are not subject for charge.

The basic cleaning fee includes the following.
□Cleaning contents included in basic cleaning fee




For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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