Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Regarding Moving out
  3. Moving out guidance of individual contract(Other languages)

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Moving out guidance of individual contract(Other languages) Updated date 2020.01.21

レオパレスをご利用頂きありがとうございました。

ご契約名義によりご案内が異なりますのでお選び頂き、ご確認下さい。

English    Guidance for moving out (individual contract)

Chinese    关于退房时的说明(个人名义)

Vietnamese  HƯỚNG DẪN TRẢ PHÒNG (HỢP ĐỒNG CÁ NHÂN)

Korean    퇴실 안내(개인 명의)

Portugues   Orientações sobre a saída do apartamento (Contratos Individuais)

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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