Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Regarding Moving out

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Regarding Moving out

Can I leave the room without having the room inspection?
Depending on your contract type and the condition of the room, you may not need to be present at the time of your exit. more
When I move out, how much will i be changed for the restoration cost(repair cost)?
On move out date, we will inspect your room with your presence, check the damaged situation inside your room . more
Should I turn off the breaker when leaving the room?
Please leave the breaker ON (入) when moving out. more
I need a permission letter, what should I do?
Please check the following. more
I'd like to know the details of Move Out procedures.
Move Out procedures vary depending on contract types. Please check the following for more details. more
What shall I do if I do not have a notification of moving-out?
If you do not have a moving out form, please print out the attached file following. more
Can I fill out the form of move-out application at Leopalace office?
Please visit the nearest office with your identification card such as residence card or passport, and personal seal to the nearest Leopalace office. more
How much room rent will be charged when moving out?
In the case of a contract that pays monthly fees, such as rental contracts and membership contracts, the rent fee of the month you leave will be calculated on a daily basis. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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