Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Regarding Moving out

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Regarding Moving out

Should I turn off the breaker when leaving the room?
Please leave the breaker ON (入) when moving out. more
What shall I do if I do not have a notification of moving-out?
If you do not have a moving out form, please print out the attached file following. more
Can I fill out the form of move-out application at Leopalace office?
Please visit the nearest office with your identification card such as residence card or passport, and personal seal to the nearest Leopalace office. more
How much room rent will be charged when moving out?
In the case of a contract that pays monthly fees, such as rental contracts and membership contracts, the rent fee of the month you leave will be calculated on a daily basis. more
How can I carry out a procedure for transfering postal items when moving out?
Please contact from the nearest post office in your area or from the internet. more
The guide regarding the room inspection (individual contract)
Please refer to the following. more
Regarding returning key when you move out
When moving out, please return all the keys that we gave you when you moved in. more
If I cancel the contract, do I have to pay the cancellation fee?
Depending on the type of contract, there might be a special agreement regarding the contract period. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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